Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations
by on February 10, 2010
This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership.
Published by: Hewlett-Packard Company
Source:Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations
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